As a TPP if you face any problems using either our Sandbox or Production APIs you can contact us via telephone or email:

telephone: +49 4106/708-2563 (Mo-Fr 08:00-16:30)

Please try to give us the full context of your request:

  • TPP Name,

  • TPP Registration Number,

  • date and Time of the issue,

  • service: AIS, PIS, FCS (PIIS),

  • endpoint,

  • error message, error code, screenshot.

Our support team will answer you as soon as possible.